Salesforce.com….Capitulates…..and in so doing….Confirms it is all true!! CRM goes…..’Headless’ first……it matters even to just observers.

Bottom Line Top: Over the weekend….Salesforce.Com…went…Headless!….with the launch of Headless 360. It makes the whole of CRM available to Agents and gives away…’The Front Door’…..essentially the move admits that the future will not be a person …clicking into and onto the CRM system via the CRM User Interface Front Door…..but will instead be accessed by...